Privacy Statement
Table of Contents
1. 1.
Introduction
2Checkout.com
(“2CO”) values the privacy and security of the information that you share with
us. This Privacy Statement applies to information collected through
www.2Checkout.com (the “website”). This Privacy Statement also applies to other
information 2CO receives in the United States from Europe. This Statement
describes how 2CO collects, uses, shares, protects, or otherwise processes your
personal information. By using this website, you agree to the
terms of this Privacy Statement.
2CO
is self-certified with the U.S. Department of Commerce Safe Harbor Program. 2CO adheres to the
Safe Harbor Principles of Notice, Choice, Onward Transfer, Security, Data
Integrity, Access, and Enforcement for personal information received from the
European Union, the European Economic Area, and Switzerland.
1. 2.
Collection and Use of Information
2CO
collects personal information to set up and manage accounts for our ecommerce
services and to handle orders of goods and services from 2CO.
You
may need to provide 2CO with personal information such as:
·
names;
phone numbers; mailing, billing, shipping, and email addresses;
·
bank
account information; credit and debit card information; dates of birth; and
identification documents.
2CO
uses such information for:
·
website
registration; enabling sales and other transactions; processing payments and
settlement; sending payouts; handling orders; providing receipts;
·
providing
customer service; providing dispute resolution, chargebacks, refunds, or
related issues;
·
marketing
and surveys; sending service update notices;
·
recovering
debt and collections; detecting and preventing fraud; detecting and preventing
violations of our legal agreements;
·
measuring,
improving, and customizing our services; and
·
fulfilling
other technical, logistical, financial, tax, legal, compliance, administrative,
or back office functions.
2CO
may also collect background information and credit checks from third parties to
verify your identity; deter, detect, and prevent fraud and illegal activity;
make business decisions; and as a part of our legal obligations. 2CO retains
such information for as long as reasonably required for business purposes or as
reasonably required to comply with our legal obligations.
Community Information
2CO
collects information from you to post entries to our community website or
forums. Such information may include your email address, Internet Protocol
address, user name, date and time of signup, and date and time of posts to the
forum.
2CO
uses this information for the secure and efficient functioning of our website,
to provide you with access to our community site, to detect and prevent
violations of our legal agreements, and as part of any legal obligations
related to our community website.
Transaction Information
2CO
collects information on each transaction conducted through our website. Such
information may include the amount of the transaction; the goods purchased; the
identity of the supplier, affiliate, and customer; payment type; currency;
location; Internet Protocol address; and websites visited.
2CO
uses such information for refunds, for customer service, for website
optimization, or for other administrative or business purposes. 2CO may share
information related to the transactions you conduct through our website with
suppliers, affiliates, or customers for the purposes disclosed in this Privacy
Statement. 2CO retains transaction information for as long as reasonably
required for business purposes or as reasonably required to comply with our
legal obligations.
Customer Service Correspondence
2CO
also collects information involving customer service correspondence. This
information may include emails, internet chats, faxes, or telephone calls
directed to our customer service centers. 2CO processes this information to
provide customer service, handle complaints or disputes, measure and improve
our customer service, detect and prevent fraud, and detect and prevent
violations of our legal agreements. 2CO retains customer service information
for as long as reasonably required for business purposes or as reasonably
required to comply with our legal obligations.
Cookies, Web Beacons, and Logs
2CO
collects information related to your use of our website using cookies, web
beacons, and log information.
Cookies
are small files containing strings of text stored on your computer. 2CO uses
cookies to authenticate you as a user when you log in, track your session,
deliver content specific to your preferences and interests, store the contents
of your shopping cart, provide features related to payment and customer
service, and provide other functions.
Web
beacons are objects embedded into web pages that allow us to determine whether
and for how long users view web pages. We use web beacons for site traffic
reporting, unique visitor counts, auditing and reporting, personalization, and
other functions.
Log
information may include web requests, Internet Protocol address, operating
system, browser type, browser language, date and time of your request, and
cookies that may uniquely identify your browser. 2CO uses this information to
enhance the functionality of the website and to make your access more
convenient, secure, and efficient.
2CO
also uses information gathered from logs, cookies, and web beacons to monitor
website performance; improve website design, functionality, and security; and
assemble web analytics and activity trends. 2CO retains such information for as
long as reasonably required for business purposes or as reasonably required to
comply with our legal obligations.
You
may stop your browser from accepting cookies or web beacons. The Help portion
of your browser should explain how to configure your browser’s cookie handling.
Your browser may have add-ons that may help you block web beacons. You may have
limited functionality if you block cookies or web beacons set by our website.
Amadesa
2CO
uses Amadesa, a web analytics service. Amadesa uses cookies and other means to
help 2CO analyze how users use the site. You may find Amadesa’s Privacy Policy
at http://www.amadesa.com/privacy-policy.
Google Analytics
2CO
uses Google Analytics, a web analytics service. Google Analytics uses cookies,
web beacons, and other means to help 2CO analyze how users use the site. You
may find Google’s Privacy Policy at http://www.google.com/intl/en/privacypolicy.html.
LivePerson
2CO
uses LivePerson, a live-chat customer support application. LivePerson uses
cookies, web beacons, and other means to help 2CO provide customer service. You
may find LivePerson’s Privacy Policy at http://solutions.liveperson.com/about/privacy.asp.
SearchForce
2CO
uses SearchForce, an analytics and search engine advertising campaign
management service. SearchForce uses cookies, web beacons, and other means to
help 2CO analyze how users use the site. You may find SearchForce’s Privacy
Statement at http://www.searchforce.com/privacy_statement.html.
1. 3.
Choice
We
will seek your consent prior to using your personal information in a manner
incompatible with the purposes we described in our Privacy Statement at the
time of collection. You may choose not to provide any personal information to
2CO, in which case we will be unable to provide services to you.
1. 4.
Sharing of Information
2CO
only shares information as described in this Privacy Statement. 2CO shares
information with the following categories of third parties. Such third parties
are prohibited by law or by contract from processing personal information for
purposes other than those disclosed in this Privacy Statement.
Organizations that Provide Services to
Us
2CO
discloses personal information to other organizations that perform services on
our behalf. We require such organizations to use such information solely for
the purposes of providing services to us and to protect the personal
information with appropriate safeguards.
Such
organizations include financial institutions; payment processors; money
transfer service providers; acquirers; auditors; background and credit check
organizations; fraud prevention service providers and anti-fraud networks;
marketing service providers; database managers; customer service providers and
representatives; debt collectors; and others who perform technical, logistical,
financial, tax, legal, compliance, or administrative functions on our behalf.
These
organizations may perform functions such as processing credit and debit card
payments, sending wire transfers, providing background and credit checks,
providing fraud checks, providing customer service, analyzing data, supplying
marketing assistance, fulfilling orders, delivering packages, sending postal
mail and email, debt collections, and providing other financial, technical,
logistical, tax, legal, compliance, or administrative functions.
Financial
institutions, payment processors, and acquirers may share the information that
2CO provides to them with other financial institutions or card networks in
order to provide financial services, payment services, and to process payments.
Fraud prevention service providers and anti-fraud networks may share the
information 2CO discloses to them with other fraud prevention service providers
and anti-fraud network participants in order to provide fraud checks.
Suppliers
2CO
discloses personal information to its suppliers. 2CO makes goods and services
from suppliers available to customers for purchase. We have confidentiality
agreements with these suppliers. We share personal information with suppliers
to complete transactions, resolve customer comments or complaints, and for
administrative and analytical purposes like accounting, billing and audits,
information system management, and other uses.
Customers
2CO
discloses personal information to its customers. 2CO makes goods and services
from suppliers available to customers for purchase. We may share personal
information with customers to complete transactions, resolve customer comments
or complaints, and for administrative purposes like accounting, billing and
audits, and other uses.
Business Sale or Merger
2CO
may share personal information in the event of a sale or merger of all or any
portion of its business units. Such information remains subject to the promises
made in any pre-existing Privacy Statement, unless an individual consents
otherwise.
Other
2CO
may disclose personal information where:
·
required
by law or by an order or requirement of a court, administrative agency, or
other government entity, or by court rules concerning the production of records;
·
2CO
has reasonable grounds to believe that use or disclosure is necessary to
protect the rights, privacy, property, or safety of our users or others;
·
2CO
has reasonable grounds to believe that the information relates to the breach of
an agreement or violation of the law that has been, is being, or is about to be
committed;
·
it
is necessary for fraud protection, risk reduction, or the establishment or
collection of funds owed to us;
·
it
is necessary to enforce or apply our legal agreements, to pursue remedies, or
to limit damages to 2CO;
·
the
information is public;
·
you
have provided consent or with your direction; or
·
other
reasons allow it or other laws require it.
When
we are required or permitted to disclose information, we will not disclose more
information than is necessary to fulfill the disclosure purpose.
2CO
may disclose aggregate or statistical information to our business partners, for
public relations purposes, or other purposes.
1. 5.
Access
At
your request, we will provide you with reasonable access to your personal
information, so that you can review what we have stored and, if you choose,
request corrections to it. You may request access by writing to us at the
address listed in the Contact Information section below. After you request
access, we will provide the personal information that you request as soon as
practically possible and generally no later than thirty days following the
request. If you wish to correct your personal information, please send us a
written explanation of the particular information that you believe should be
corrected. Where information will not or cannot be accessed or amended, we will
tell you the reasons.
2CO
stores, collects, and otherwise processes information mainly in Columbus, Ohio,
U.S.A.
1. 6.
Security
2CO
combines technical and physical safeguards with employee policies and
procedures to protect your information. We work to protect your personal
information during transmission by using Secure Sockets Layer software, which
encrypts the information that you provide online at our website. We will use
commercially reasonable efforts to protect your information. We will also
continue to assess new technology for protecting information and upgrade our
information security systems when appropriate.
Further,
we permit only authorized 2CO employees and third parties to access any
personal information. If an employee misuses personal information, we may take
disciplinary action, up to and including termination of employment. If any
third party individual or organization misuses personal information, we will
take action, up to and including termination of any agreement between 2CO and
that individual or organization.
1. 7.
Data Integrity
2CO
processes personal information only for the purposes it was originally
collected and in accordance with this Privacy Statement. 2CO takes commercially
reasonable steps to ensure that the personal data is relevant, reliable for its
intended use, accurate, complete, and current for the purposes for which it is
used. 2CO retains information for as long as reasonably required for business
purposes or as reasonably required to comply with our legal obligations.
1. 8.
Children
2CO
does not sell products for purchase by children, but we do sell children's
products for purchase by adults. We do not knowingly collect, maintain, or use
personal information from children under age 13. If you are under age 13, do
not share personal information with us.
1. 9.
Links to Other Websites
When
you click on a link on this website that takes you to a website operated by
another company, you will be subject to that company’s privacy practices.
1. 10.
Controlling Unsolicited Email
We
may send you information about our products and services. You may log into the
Profile Center and update your Preferences to stop receiving this information.
You may also opt out of 2CO's marketing list or update your information by
notifying us at privacy@2co.com at any time.
1. 11.
Amendments
2CO
may amend this Privacy Statement on one or more occasions by posting a revised
statement on this website or a similar website that replaces this website. 2CO
will amend this Privacy Statement in a manner consistent with the Safe Harbor
Principles.
1. 12.
Enforcement, Dispute Resolution, and Verification
Please
contact us with any questions or concerns related to this Privacy Statement by
using the address listed in the Contact Information section below. We will
investigate and attempt to resolve complaints or disputes regarding personal
information in accordance with this Privacy Statement. For complaints that have
not been satisfactorily addressed, you may use the BBB EU Safe Harbor Program and file a complaint on the web or file a complaint
by contacting:
Council
of Better Business Bureaus, Inc. BBB EU Safe Harbor 4200 Wilson Boulevard,
Suite 800 Arlington, VA 22203 Phone: 703-276-0100 Email: eusafeharbor@council.bbb.org
2CO
elected to use the self-assessment method for verifying its compliance with the
U.S. Department of Commerce Safe Harbor Program.
1. 13.
Contact Information
If
you have questions or concerns related to this Privacy Statement, you may
contact us by email at privacy@2co.com or by writing to us
at:
Attn:
Privacy Officer 2Checkout.com, Inc. 1785 O'Brien Road Columbus, OH 43228 USA
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